Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

We are not responsible for risk of loss or damage during return shipment. Any item(s) returned not in the required condition will be returned to you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at malmotivationllc@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Items marked as Final Sale cannot be returned or exchanged.

Exchanges

Once your exchange order is delivered and processed, your order will be dispatched in 2-5 business days. All exchanges are shipped with standard shipping. You will receive an email with your new order number. We are unable to cancel exchange orders due to our extremely efficient processing times.

Please note that products you wish to exchange may be out of stock when your item is received or when the exchange is requested.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in the form of store credit within 10 business days. 
If more than 15 business days have passed since we’ve approved your return, please contact us at malmotivationllc@gmail.com.